Our support programs aim to provide resources and knowledge to maintain the efficiency of Lyophilizers without hindering production plans
We offer two maintenance contract options - annual maintenance contract for labor only or comprehensive maintenance contract including both labor and spare parts.
Our extensive support is rooted in our vast knowledge and strong service-support ethics, ensuring secure, continuous, and connected operations at all times.
VALIDATION AND CALIBRATION SERVICES
Our support services help companies stay compliant with evolving regulatory requirements by assisting in re-validation of equipment according to latest guidelines.
Our team provides expert support for calibration of critical sensors, ensuring accurate and reliable performance of your systems.
ONLINE REMOTE SUPPORT
Our specialized team based at our office is fully equipped to handle customer needs such as SCADA related queries, minor maintenance issues, and software difficulties.
Our team will remotely access the equipment's computer to resolve issues promptly, saving the customer valuable production time.
We acknowledge the significance of production time and strive to address all customer requirements efficiently.
SPARES AND CONSMABLES
Our warehouse is fully stocked with essential spare parts for prompt customer support.
Our logistics team guarantees timely delivery of the appropriate and convenient parts with ease.
Our retrofit options include a broad spectrum of upgrades, including new Vacuum Systems, Refrigeration Systems, Shelf System modifications, Liquid Nitrogen Traps, H2O2 sterilization systems, Filter integrity Systems, and precise vacuum control methods.
We provide these services at a cost-effective price and with a fast turnaround time.
IN HOUSE R&D LYO
Our R&D model is accessible for clients to develop lyophilization cycles.
Customers can utilize our fully equipped laboratory with all necessary services. Additionally, we provide product development and optimization strategies.
IN HOUSE TRAINING
Our in-house training programs aim to equip customers with the knowledge and skills to effectively operate systems, handle errors, perform preventive and corrective maintenance techniques.
CONTROL SYSTEM UPGRADES
Upgrade to modern control systems with 21CFR Part 11 compliance, GAMP requirements, improved control panels, paperless record keeping, new model vacuum sensors, and more to enhance your technology.